Shipping policy

What is the cost for delivery? 

Please see the details when going through checkout for the delivery cost, and this can vary depending on how quickly you want to receive your order.

International orders

The cost of international deliveries is displayed in the checkout screen with the estimated delivery time. 

International orders outside of the UK may be applicable for duties, fees and import taxes. These costs are determined by your local customs authority and must be paid to your local courier or government agency to enable you to receive your order.

These fees are not collected by MindMap International, may be charged before, on, or after delivery, and are the responsibility of the customer.

How long will it take for my order to arrive?

See the details listed when going through checkout as there are a couple of different options you can pick depending on how quickly you want it to arrive!

Once we have dispatched you can expect a shipping confirmation email.

Orders should arrive 1-7 working days after the day of dispatch.

We will ensure all orders are dispatched promptly, when shipments are then out in the postal networks they are out of our control.

What happens if I do not collect my parcel?

If your parcel is not collected from delivery, then it will be sent back to our warehouse. If you would then like a refund, we will refund you the amount of your order minus our shipping costs. 

To pick up your order from the post office, you must provide valid proof of identity. If you are unable to collect the package in person, you may delegate another person, who must have with them:

If the package is not picked up within 10 days, it will be returned to our warehouse.

Alternatively, you may contact the courier directly to agree to a second delivery. 

Can I change my delivery address or cancel my order?

Unfortunately it may not be possible, please contact us immediately for any changes and we will do our best to accommodate. Due to the speed of our distribution partner an order can packed and dispatched ready for courier collection as quick as 10 minutes later after the order. We can only cancel orders that have not yet been processed for shipping.

Please check your order carefully and enter the correct address before confirming your order.

My shipment hasn't arrived or it arrived damaged. What should I do?

Please email support@mindmap-int.com and we will get things sorted for you.

I can’t find my return slip. What should I do?

Don’t panic, you didn’t lose anything. We provide the return slips. Drop us an email at support@mindmap-int.com and we’ll help you place your return.

My order never arrived. What do I do?

We are not responsible for lost or stolen orders. But, please do not hesitate to contact us at  support@mindmap-int.com and we would be happy to help and investigate with the carrier.